Shipping policy

Shipping and Payment

We ship from Germany. Shipping charges depend on the delivery country and order value. Available destinations, delivery methods and final charges are shown at checkout before you place your order.

Germany

Shipping within Germany costs €4.95 per order and is free from an order value of €50.

Other EU countries

Shipping to the other EU countries offered at checkout costs €14.90 per order and is free from an order value of €100.

Switzerland and the United Kingdom

Shipping to Switzerland and the United Kingdom costs €19.90 per order. No free-shipping threshold is currently configured for these destinations. Additional import taxes, duties or charges may apply outside the EU.

Delivery times

We usually dispatch in-stock items on the next business day (Monday to Friday). In Germany, delivery normally takes a further 1–2 business days after dispatch. Your estimated delivery date is shown at checkout once it can be calculated for your address.

Transit time for other countries varies by destination. Contact us if you need your order by a particular date.

Payment methods

Available payment methods and any additional charges are shown at checkout.

Withdrawal and returns

Details of statutory withdrawal rights, return shipping costs and possible exceptions are set out in our Withdrawal Policy. You can submit a withdrawal declaration using the electronic Cancel contract function, or notify us by email or post.